Refund Policy

Refund and Turnover Policy

1. General No-Refund Policy

In accordance with Australian Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) requirements, Football Exchange does not offer refunds on deposited funds or in-app credit purchases. Once funds are deposited or "re-buys" are completed, those credits are locked to the user’s account for use within the FootballExchange marketplace.

2. Anti-Money Laundering (AML) Compliance

To deter financial crime and comply with Australian regulatory standards, the platform prevents the immediate withdrawal or "refunding" of deposited capital. Refunding unutilized funds is a primary red flag for money laundering; therefore, all capital entering the system must remain within the ecosystem until the conclusion of the designated trading period.

3. Turnover and Investment Requirements

Before any funds can be converted into withdrawable cash, they must be "turned over" within the platform. This means:

Active Participation: Deposited funds must be utilized to purchase player shares in either the IPO or Secondary Markets.

Market Integrity: The "turnover" requirement ensures that the platform is used for its intended purpose-fantasy sports trading-and not as a vehicle for simple peer-to-peer value transfer.

Non-Withdrawable Bonus: The $5 sign-up bonus provided to new users is strictly for trading purposes and carries a 100% turnover requirement; it cannot be refunded or withdrawn as cash under any circumstances.

4. 2026 Season Withdrawal Schedule

Users are reminded that the 2026 version of the platform operates on a fixed-term cycle.

End-of-Season Realization: Credits and accrued dividends will only be converted to withdrawable cash at the end of the season, following the completion of all annual awards.

No Mid-Season "Cash-Outs": Requests for refunds or early withdrawals due to "change of mind" or account closure will be denied to maintain the stability of the prize pools and comply with AML turnover protocols.

5. Exceptional Circumstances

While cash refunds are prohibited, the Company may, at its sole discretion, address technical errors:

System Failures: In cases of documented double-billing or technical malfunctions during a deposit, the Company may issue a platform credit correction.

Consumer Rights: This policy does not exclude your rights under the Australian Consumer Law regarding the functional quality of the digital platform itself.